Platform operating rules

Hạ Long Xanh is the▁foundation that▁connects▁customers to▁travel▁services▁units (subscription,▁hotels,▁cruise▁ships,▁transportation...). Hạ Long Xanh ▁does not▁directly▁provide▁restaurant▁services,▁residences, or▁travel of▁tourists,▁unless in▁case▁specified on▁each▁service.

1. ▁Role of Hạ Long Xanh

Hạ Long Xanh is the▁base of▁connection and▁support▁set on the▁request. The▁service▁provision▁agreement is▁established between the▁customer and the▁service-southment unit▁selected▁when▁both▁parties▁confirm▁each other. The▁department▁provides▁services▁responsible for the▁quality,▁price,▁state of▁supply,▁safety and▁service under▁agreement with▁its▁clients.

▁However, as a▁central▁electronic▁commercial▁basis, Hạ Long Xanh There are still▁personal▁obligations▁according to the▁electronic▁trade▁law (No. 122/2025/QH15) and the Act of▁Protection for▁User Rights (No. 19/2023/QH15),▁including:

• Public Publishing, Full,▁Information on Foundations and on Service▁Providement Unit (see the page "Institutional▁Information/▁Owner" and▁related▁information on▁each▁service).
• Building the▁receiver▁mechanism,▁processing▁reflected/wrong from▁customer and▁service▁provider unit (see page "Pressiver-resolved▁complaint");
• Check,▁sweep and▁process in time the▁information, business▁behaviors are▁marked by▁criminal▁violations on the▁platform;
• Cooperating with the▁state▁agency has▁jurisdiction▁when▁asked to▁settle▁disputes,▁handling▁violations.

▁2. The Responsibilities of the Service▁Providement Unit

▁Restaurants,▁hotels,▁cruise▁ships,▁registration▁units▁displayed on Hạ Long Xanh (called▁generally "competitive") is▁responsible for▁providing▁accurate,▁honest▁information about his▁service and▁being▁accountable to the▁law, before▁customers for the▁already▁posted▁content as well as the▁implementation of▁services. ▁Details at the "Quy▁Planning for▁Partners" page.

Three. The label "Decised"

The "confirmed" label▁shows the▁service level▁units▁already Hạ Long Xanh Check some▁basic▁information, non-compatibility Hạ Long Xanh ▁secures the▁absolute▁quality of▁service or is▁responsible for that unit. The▁facilities/signs are▁introduced on the▁platform▁without the label "Detected" as▁information▁due Hạ Long Xanh ▁Composite for▁reference▁purposes, introducing▁destinations to▁tourists,▁yet▁implies▁having a▁formal▁partnership▁agreement; The▁related▁base has the right to▁request Hạ Long Xanh Edit or▁remove his▁information at▁any time▁via hotline/Jeanta was▁released.