Complaint resolution

Hạ Long Xanh ▁receive▁reflection,▁complaints from▁customers and the▁service▁units▁related to▁background use,▁display▁information▁quality or▁seating▁process.

1. ▁Organisation

• Hotline/Zalo: 0904 083 792;
• Email: mktjscqn@gmail.com;
• The▁Chat Box▁directly on▁each▁service newsletter (for▁Partners of the Gold/PDF▁package).

▁2. ▁Process▁Processes

1. Retrieved▁complaints,▁notes▁information (regulation, time,▁associated party,▁proofs if there is);
2. ▁Confirming▁information with the▁associated▁parties▁during▁reasonable time,▁typically▁within 03-05 days of work▁since▁full▁receiver▁information;
3. ▁Offering the▁handle/hoà▁direction on the▁spirit of▁goodwill,▁guaranteeing the▁legal rights of the▁parties;
4. Announce the▁results to the▁complainer.

Three. The▁case▁does not▁belong to the▁solution▁authority of Hạ Long Xanh

With▁disputes over▁service▁quality,▁safety,▁direct▁payment▁arose between▁customers and the▁service▁supply unit▁which could not▁reconcile▁through the▁channel of Hạ Long Xanh, rights▁parties have a▁complaint to the▁state's▁administration (Presidents,▁Department of Tourism, the Bureau of Rights for the▁consumership of▁Guangzhing▁Province) or▁filed a▁lawsuit at the Court of▁Authority▁according to the Law of Vietnam.